Customer Service

Saltwater-poolsystems.com's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at sales@neicommerce.com or call 951-927-7787 anytime.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

Customer Service Mission Statement

Our mission statement is to provide excellent customer service. We believe you deserve access to the best quality Salt Water Pool Systems, Pool Water Chemistry Systems and related parts and accessories available by the top manufacturers in the swimming pool and spa industry. We utilize a distribution channel of nationwide suppliers that drop ship all our orders to your front door via UPS or Fed Ex. Our goal is to respond within the same business day or 24 hours (based upon time zone) to all of your concerns regarding all products, parts and accessories listed on SaltWater-PoolSystems.com

SaltWater-PoolSystems.com is an Authorized Dealer for all the manufacturers represented on our website. Based upon our dealer status, we must maintain Minimum Advertised Pricing (M.A.P.) to insure manufacturer support. As an authorized dealer, SaltWater-PoolSystems.com provides products that are supported by the original manufacturer warranty. Warranty coverage varies between manufacturer. SaltWater-PoolSystems.com is committed to providing our customers with excellent products from the best manufacturers and at manufacturer supported competitive pricing.

Today's technology allows us to be available 24 hours a day to our customers through email correspondence and we return all emails within 24 hours and in most cases within the same day. We utilize an E-Commerce Exchange Service with Thawte Security that insures financial security to all transactions conducted through our website service. We value your privacy and financial concerns and we have taken the proper steps to insure your safety.

Please read our Policies regarding our guarantee, manufacturers warranty, and return policy.